B2B outsourcing
experts

Tired of management hell while working with individual freelancers? Still need to stay within a budget?
Let Advision - the outsourcing experts, help you!

What we do?

With an outsourced customer support management service, your team can focus on scaling your product, while Advision will manage customer-facing communication channels.

Customer Support
outsourcing

Outsourcing support helpdesk can have an immediate impact on increasing efficiencies within your business. Managing customer phone calls and emails can be time consuming, requiring businesses to hire more staff, which all detracts from revenue-generating activities. By outsourcing these tasks, you and your team can focus on enhancing sales effectively.

Multilingual and 24/7 support across the globe
COPC (Customer Operations Performance Centre) guiding principles
Flexible levels of service (full-time team or seasonal)
Proactive trainings

Customer Support

We support companies with the highest level of customer support service. Skilled and knowledgeable.

Cover 24/7 and all timezones
Highly skilled customer support

Additional features

Working with our company you can count of the following
 features if needed:

Customized onboarding and training for your workforce

We use latest LMS software to teach, regularly update and test our workforce.
Flexibility to use your own software and CRM systems

We can accommodate almost any software system and environment as well as offer our own in-house solutions.
Fully customized approach to your needs and requirements

Whatever your needs are, we can always adapt and make it work, thanks to our team of project managers and technical specialists.
Regular SLA reporting

Automated dashboards and reports with key KPIs and SLA tracked on a daily basis.

Pricing models

We support two main pricing models - per hour rates
and fixed monthly fees

Per hour rates

give the most flexibility and cost advantage in uncertain times

Starting from

$20

/hour

Fixed Monthly fees

give more predictability

Starting from

$15

/per person
per month

B2B outsourcing experts

Tired of management hell while working with individual freelancers? Still need to stay within a budget? Let Advision - the outsourcing experts, help you!